Privacy Policy

Scotglaze (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data responsibly and transparently. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Scotglaze is a glazing and windows business based in Scotland, operating as a sole trader at the time of writing.

For the purposes of data protection law, Scotglaze is the data controller of your personal information.

Contact for privacy matters:
privacy@scotglaze.co.uk

2. What personal data we collect

• Full name
• Property or installation address
• Email address
• Telephone number
• Details of your enquiry, quotation, or job requirements
• Correspondence between you and Scotglaze (email or messages)

We do not intentionally collect special category data (such as health, biometric, or financial identity data).

3. How we collect your data

• Submit a contact or enquiry form on our website
• Contact us by email or telephone
• Request a quote, site survey, or installation
• Communicate with us during or after a job

4. How we use your data

We use your personal data only where necessary to:

• Respond to enquiries and requests
• Provide quotes and estimates
• Arrange site surveys, installations, or repairs
• Communicate with you about your enquiry or job
• Maintain records for customer service, warranty, and aftercare purposes
• Meet legal, accounting, or regulatory obligations

We do not sell, rent, or trade your personal data to third parties.

5. Lawful basis for processing

Under UK GDPR, we process your personal data on the following lawful bases:

• Legitimate interest – to respond to enquiries and provide information you request
• Contractual necessity – where processing is required to provide quotes, services, or fulfil a contract
• Legal obligation – where we are required to retain records for tax or legal purposes

We do not send marketing communications without explicit consent.

6. Data retention

We retain personal data only for as long as necessary for the purposes for which it was collected:

• Enquiries that do not result in work: retained for up to 12 months
• Customer and job records: retained for 6–7 years after the last transaction, in line with legal and accounting requirements
• Inactive customer records: may be retained to support future services and are reviewed periodically

Data that is no longer required is securely deleted or anonymised.

7. Who we share data with

We may share limited personal data with trusted service providers where necessary to operate our business, such as:

• Website hosting and server providers
• Email delivery services used to send and receive correspondence

These providers process data only on our instructions and are required to handle it securely.

We do not share personal data with third parties for marketing purposes.

8. Data security

We take reasonable technical and organisational measures to protect personal data, including:

• Secure servers and restricted access
• Encrypted website connections (HTTPS)
• Access controls to limit who can view personal data

While no system can be guaranteed 100% secure, we take appropriate steps to reduce the risk of unauthorised access or disclosure.

9. Your data protection rights

Under UK GDPR, you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data where appropriate
• Request restriction of processing in certain circumstances
• Object to processing based on legitimate interests
• Lodge a complaint with the UK Information Commissioner’s Office (ICO)

To exercise your rights, contact us at privacy@scotglaze.co.uk.

10. Cookies

Our website uses only essential cookies required for basic functionality and security. We do not use tracking or advertising cookies without consent.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our business or legal requirements. The latest version will always be published on our website.